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Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most
By
Category
Paperback
Brand
Penguin
EAN
9780670921348
Edition
Re-issue
Manufacturer
Penguin
No Of Pages
352
Release Date
2011-11-03
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Hive Description
Difficult Conversations : How to Discuss What Matters Most, Bruce Patton
LoveReading Description
Difficult Conversations. Paperback. By Douglas Stone, Bruce Patton, Sheila Heen
TGJones Description
The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing.We all have conversations that we dread and find unpleasant.But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
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